Services Trainer
Hannon Hill is currently hiring for a Services Trainer. The primary function will be to train clients on our product in a flexible, engaging, and thorough manner. The ideal applicant will have prior experience teaching complex technology in simple language to audiences of widely varying experience. We pride ourselves on having an awesome working environment, working with the best people, and using the latest and greatest technology.
Responsibilities
- Have fun and be passionate about your work (#1)
- Contribute to a positive and supportive work environment
- Communicate with clients about their training needs
- Train clients 2-4 days per week either on-site or remotely
- Improve corporate training curriculum and supporting materials
- Respond to ongoing, post-training client questions
- Implement on-the-spot technical solutions for clients when timely, possible, and appropriate
- Work with the Services team to increase depth of organizational knowledge and improve customer service
Requirements
- BA/BS/MS degree
- Excellent customer communication skills in person, on the phone, and in writing
- Demonstrated ability to teach complex technical concepts in audience-appropriate language
- Strong technical skills using XHTML, CSS, JavaScript and PHP
- Experience with internet multi-media production (video and image editing) a plus
Please submit your resume and cover letter to jobs@hannonhill.com. We look forward to hearing from you!